FAQ

Everything people ask before they start.

If your question is not here, message us — rivvntech@gmail.com or WhatsApp.

Getting started

Do I need a credit card to try it?

No. You sign in with your email, add your business, and the 30-day trial starts immediately with every feature unlocked. We ask for payment details only if you choose a paid plan.

What happens when the trial ends?

Nothing is deleted. Your business drops to the Free plan — the credit khata and cash book keep working exactly as before. POS billing, reminders, analytics and PDF export lock until you pick a paid plan.

Can I bring in customers I already give credit to?

Yes. Add the customer and record their current balance as the opening entry. From then on the ledger keeps itself.

Can I import my item list?

Yes — bulk import from a CSV or Excel file on the web app, so you do not retype a list you already have.

Using SmartKhata

Does it work on a phone and a computer?

Both, on the same data. The mobile app is for the counter and for recording on the move; the web app suits a desktop, bulk import and longer sessions.

Does it work without internet?

The mobile app records offline and syncs once you have signal again. The web app needs a connection.

What languages does it support?

English, Sinhala and Tamil throughout the mobile app — including the reminder messages your customers receive.

Can my staff have their own logins?

Not yet. A business has one owner login today, so whoever is at the counter uses that account and can see everything in it. Separate staff logins with limited roles are on the roadmap — tell us if you need them and it moves up the list.

Can I run more than one shop?

Yes, and you switch between them without signing out. Your first business is free; to add another, one of your businesses has to be on an active paid plan. Each business then carries its own subscription.

Billing

How much does it cost?

Rs. 1,800 a month, or Rs. 10,800 a year — which works out at Rs. 900 a month. There is also a Free plan that keeps the credit book and cash book with no time limit.

How do I pay?

By card through PayHere, or by bank transfer. For a transfer you upload the slip and we activate the plan once the payment clears.

Is the price per shop or per device?

Per shop. Each business you add carries its own subscription, so a second shop is a second plan. There is no extra charge for the number of phones or computers you sign in on.

Can I cancel?

Yes, at any time. You keep access until the end of the period you have paid for, then drop to the Free plan. Your data stays.

Your data

Who can see my books?

Only you and the people you add to your business. Read our privacy policy for the detail.

Can I get my data out?

Yes — invoices export as PDF, and lists export to Excel from the web app.

Can I delete my account?

Yes. See the data deletion page for how to request it and what gets removed.

Still unsure? Try it for free.

Start free for 30 days. No card, no installation, no sales call.